CK
Cwenga K
1 reviews | Active since Nov 2020
23 Nov 2020, 09:04
IFA cancelation and money refunded.
Good day I would like to cancel my IFA policy . I can't manage the monthly deductions anymore. I would really appreciate if my money is refunded.
Hope you get back to me as soon as possible.
Thank you
Thank you
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Nov 2020, 09:59Dear Cwenga K,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply23 Nov 2020, 09:59
Official
Dear Cwenga K,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Nov 2020, 14:33Dear Cwenga K,
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your Clientele Wealth Plan. We have attempted to contact you on 23/11/2020 on the cell phone number provided to discuss and address your complaint, to no success.
Kindly note that we need to speak directly to you to confirm some of the details before cancelling the policy.
We look forward to your prompt response regarding the time we should contact you and alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your Clientele Wealth Plan. We have attempted to contact you on 23/11/2020 on the cell phone number provided to discuss and address your complaint, to no success.
Kindly note that we need to speak directly to you to confirm some of the details before cancelling the policy.
We look forward to your prompt response regarding the time we should contact you and alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Clientele Life's reply23 Nov 2020, 14:33
Official
Dear Cwenga K,
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your Clientele Wealth Plan. We have attempted to contact you on 23/11/2020 on the cell phone number provided to discuss and address your complaint, to no success.
Kindly note that we need to speak directly to you to confirm some of the details before cancelling the policy.
We look forward to your prompt response regarding the time we should contact you and alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Please note that the complaint lodged was received and the contents noted regarding the request to cancel your Clientele Wealth Plan. We have attempted to contact you on 23/11/2020 on the cell phone number provided to discuss and address your complaint, to no success.
Kindly note that we need to speak directly to you to confirm some of the details before cancelling the policy.
We look forward to your prompt response regarding the time we should contact you and alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist