NS
Nolubabalo S
1 reviews | Active since Oct 2024
28 Oct 2024, 13:01
IFA (Boxer voucher ****)
About a week ago, I sent money to my mothers bank account and later found out R470 was deducted from her account by Clientele Life and she claims that she has never signed up for any policy with Clientele. Then she remembered that someone from IFA asked for her ID no and account number so she can get vouchers from Boxer. Your agents need to stop misleading elderly people at Mqanduli. I’m sure my mother is not the only victim of this stupid voucher ****. They need to stop ****ming our parents. I’m sure there’s a better way of getting clients than lying to old people. I’m so angry at those IFA Agents.
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Replies (4)NS
Nolubabalo S's updateReviewer Update
28 Oct 2024, 13:03Kindly please reverse my mother’s money back to her account.
NS
Nolubabalo S's update28 Oct 2024, 13:03
Reviewer Update
Kindly please reverse my mother’s money back to her account.
Clientele Life's replyOfficial
28 Oct 2024, 13:29Dear Nolubabalo S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Oct 2024, 13:29
Official
Dear Nolubabalo S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
NS
Nolubabalo S's updateReviewer Update
28 Oct 2024, 16:18Hi Lindiwe, Kindly please advise as to when we can get the full refund? Because my mother needs to buy her medication.
NS
Nolubabalo S's update28 Oct 2024, 16:18
Reviewer Update
Hi Lindiwe, Kindly please advise as to when we can get the full refund? Because my mother needs to buy her medication.
Clientele Life's replyOfficial
29 Oct 2024, 14:59Dear Nolubabalo S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life
Clientele Life's reply29 Oct 2024, 14:59
Official
Dear Nolubabalo S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life