IFA and Perks ****s

This company does not follow their policies, and very difficult to process a claim, now i m struggling to get my refund, I cancelled my policy last year November via an email guess what they continued to deduct the premiums, tried to stop it but couldn`t coz they use different descriptions every month, i gave them a call and wanted my refund now its a story and they can only refund 2 months this company is a ****, i used it for a long time this is not the first time they are doing this with IFA policies as well