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ZN
Zintle N

1 reviews | Active since Mar 2018

28 Mar 2023, 14:30

IFA ad reverse my funds

Can you kindly reverse my R550 and R380 ref *** Kindly stop and reimburse me my funds. I cannot afford these installments they are too much. I never joined IFA please help opt me out

0
Replies (6)
Clientele Life
Clientele Life's reply28 Mar 2023, 15:16
Official
Dear Zintle N,

We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
         Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
        
Yours sincerely,  Lindiwe Mabizela
Service Support Specialist
Clientele Life   
ZN
Zintle N's update28 Mar 2023, 15:25
Reviewer Update
Hi Clientele,

You are addressing me as Tebogo M? A name that is not mine nor on my Hello Peter profile.
What does Clientele ever take seriously?

I want my money ASAP and to get out of this Micky Mouse company which only takes debit orders seriously.
Clientele Life
Clientele Life's reply28 Mar 2023, 15:27
Official
Dear Zintle N,

We apologize for the error and any inconvenience caused.
         Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
        
Yours sincerely,  Lindiwe Mabizela
Service Support Specialist
Clientele Life   
ZN
Zintle N's update28 Mar 2023, 15:36
Reviewer Update
When can I expect my funds back ?
Clientele Life
Clientele Life's reply30 Mar 2023, 08:07
Official
Dear Zintle N, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.  Unfortunately, you advised the investigator that there is no need for an investigation and feedback. The complaint has thus been closed. However, should you require further assistance please feel free to contact us.  RegardsMarket Conduct
Clientele Life
Clientele Life's reply30 Mar 2023, 08:22
Official
Dear Zintle N  At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 29th of March. Furthermore, I have confirmed a Turn Around Time for funds to reflect into your bank account for a Wealth Plan canceled as per your request. I  trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life