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Nandie S

1 reviews | Active since Sept 2021

07 Sept 2021, 07:20

If you don't want to bury your loved one go to Clientele life

My uncle passed away on the 22/08/2021 and I called as a guardian of his beneficiary who is still minor, I was told to send documents which I sent, after 3 days I did a follow up, I was told to send a claim form that should be signed by the detective. Tomorrow I called again and was told to send a police report, I had to go and search for detective again which I did not find. All these things were supposed to be sent to me by Clientèle life.

The benefiary issue, I was told she should do the affidavit stating she is a minor and she did, next thing I was told to do mine as a guardian and I did, and I was told to send my ID copy and bank statement. And it's Thursday we are burying on Saturday. Friday we were told that it will go to Fairheads trust. Monday 06/09/2021 we called Fairheads and they had no Idea of what we were talking about. We have received messages that the money has been processed. Lesedi, the rudest agent. Clientele life took my uncle's money. And I'm going to all the social network including Twitter.

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Replies (2)
Clientele Life
Clientele Life's reply07 Sept 2021, 10:19
Official
Dear  Nandie S 

We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply07 Sept 2021, 16:47
Official
 Dear  Nandie S  

Thank you for raising your concerns and bringing this matter to our attention. 
 
We assure you of our best intentions and we aim to provide excellent service to our clients. 
 
We confirm that our Claims Experience  Administrator tried to contact you   to confirm the outcome of your complaint, an email was also sent to the email address provided below 
 
Should you require any assistance in this regard please feel free to contact us directly. 
 
Kind Regards. 

Claims Department