CJ
Cindy-Ann Josephs
1 reviews | Active since Nov 2017
23 Sept 2021, 15:52
Identity Theft
This is now my 2nd time filing a complaint against Clientele. Debiting my account without my approval. I filed a complaint in June and all they did was open a new policy with my details AGAIN!!!! As per my last conversation had with Happy at Clientele, my details were going to be placed on a blacklist with the company in order to ensure it does not happen again and I was to be refunded. Clearly that never happened, because here I am again.
I need this to be fixed IMMEDIATELY or I will be making a case against Clientele for identity theft and *****.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Sept 2021, 15:56Dear Cindy-ann S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Sept 2021, 15:56
Official
Dear Cindy-ann S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
27 Sept 2021, 15:46Dear Cindy-ann S
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were satisfied with our feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were satisfied with our feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct Team
Clientele Life's reply27 Sept 2021, 15:46
Official
Dear Cindy-ann S
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were satisfied with our feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was confirmed and you were satisfied with our feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct Team