Identity Misuse and Unauthorized Debit by Clientèle Life

🔴 Clientèle Life Is ********* – Deducted R339.00 Without Consent! Clientèle Life is acting completely *********ly, and I believe *******ly.

One of their agents came to my home claiming they were doing marketing and a simple survey. I made it clear that I already have life cover and that I’m not interested in joining theirs. They said they needed my ID number just to prove to their employer that they spoke to me — no agreement was signed, and I did not give any consent to open a policy or debit my bank account.

Later, I discovered that money was deducted from my account by Clientèle Life without my permission. I called them and was told I would be refunded and receive an SMS confirming the cancellation — none of that happened.

This is not just ********* — it’s potentially ********.

🚨 Here’s what they may be violating: ⚖️ Consumer Protection Act (CPA), Act 68 of 2008 Section 41: Misleading and deceptive conduct. The agent **** about the reason for collecting my ID.

Section 19: I never agreed to any transaction, yet I was billed.

Section 20: Right to return or cancel unauthorized products/services.

Section 11: Right to refuse marketing and opt out.

⚖️ Financial Intelligence Centre Act (FICA) Requires proper verification and documentation before opening financial products — they never followed proper procedure.

⚖️ Protection of Personal Information Act (POPIA) My personal ID information was used without consent to open a policy and debit my bank account, which is a clear violation of data protection laws.

⚠️ Possible Crimes Committed: *****: Misrepresenting the purpose of collecting my ID to ********ly benefit.

Theft: Unauthorized deduction of funds from my account.

Identity Theft: Using my ID number to open an account or debit order without consent.

******** data processing: Using my information for something I didn’t agree to.

I’m warning others: DO NOT give your ID to their agents unless you want to deal with unauthorized deductions and empty promises. I will be reporting this to the FSCA, Ombudsman for Long-Term Insurance, POPIA Information Regulator, and SAPS.

This must stop. Companies like this should be held accountable.