AN
Anesipho N
1 reviews | Active since Jun 2022
25 Jun 2022, 15:14
I'd like to leave the IFA business and terminate my policy
I recently joined IFA and the experience so far hasn't been as good as expected. The monthly policy payments are overwhelming as I'm unemployed and I'm not making the amount of money I thought I'd be taking, therefore I'd like to terminate my policy and the IFA business. My IFA number is AF763695
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Replies (2)
Clientele Life's replyOfficial
25 Jun 2022, 16:40Dear Anesipho N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Promise Khumalo
Service Support Specialist
Clientele Life
Clientele Life's reply25 Jun 2022, 16:40
Official
Dear Anesipho N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Promise Khumalo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
27 Jun 2022, 15:31Dear Anesipho N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirm that the policy has been canceled and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply27 Jun 2022, 15:31
Official
Dear Anesipho N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic conversation, we confirm that the policy has been canceled and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life