NP
Ntokozo P
1 reviews | Active since Jan 2021
28 Jan 2021, 12:14
I would like Clientele to refund my money
An amount of R285 was taken from my account two times by Clientele . Last time i was able to dispute my money and this time i was told that my money can't be disputed . What's confusing is that i didn't join anything from Clientele , I'm still a student and i depend on my guardians for basic needs and Clientele can't just take money from my account. I would like Clientel to refund me my money.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Jan 2021, 16:57Dear Ntokozo P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jan 2021, 16:57
Official
Dear Ntokozo P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Feb 2021, 20:45Dear Ntokozo P
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct
Clientele Life's reply01 Feb 2021, 20:45
Official
Dear Ntokozo P
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
01 Feb 2021, 20:45Dear Ntokozo P
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct
Clientele Life's reply01 Feb 2021, 20:45
Official
Dear Ntokozo P
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct
Thank you for raising your concerns. We confirm our telephonic discussion today, where we provided you with feedback regarding the investigation. The policy was taken through our ABC channel and it was found that you provided your personal and banking details. The account was authenticated and permission was obtained to debit your account. You confirmed that you are not happy with the feedback provided and the escalation process has been explained and sent to you via SMS. We trust you find this in order. Yours sincerely,
Market Conduct