SN
Sibongile N
1 reviews | Active since Jul 2021
29 Nov 2025, 19:10
I would like a refund.
Clientele life deducted money without my consent, the guy who was helping me said he is just checking but he created the account without my knowledge.
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Replies (2)
Clientele Life's replyOfficial
30 Nov 2025, 20:53Dear Sibongile Rose N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply30 Nov 2025, 20:53
Official
Dear Sibongile Rose N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
02 Dec 2025, 12:30Dear Sibongile N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply02 Dec 2025, 12:30
Official
Dear Sibongile N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct