DR
Dorcas R
1 reviews | Active since Oct 2024
15 Oct 2024, 13:37
I was told to email my documents which I did email on the same day I requested my encashment
I was told to email my documents which I did email on the same day I requested my encashment.When I enquired about it on the 11/10/24 I was told that they only received my ID copy and I used the same email for my documents. I was told to re send the outstanding documents, which I have been trying to email them from the 11th and they keep on bouncing back while I'm using the same email I was given.
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Replies (3)
Clientele Life's replyOfficial
15 Oct 2024, 15:16Dear Dorcas M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply15 Oct 2024, 15:16
Official
Dear Dorcas M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
16 Oct 2024, 08:39Dear Dorcas R,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply16 Oct 2024, 08:39
Official
Dear Dorcas R,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
16 Oct 2024, 15:49Dear Dorcas R,
Thank you for giving us the opportunity to assist with your complaint.
We confirm that we made contact with you to explain the reason why the encashment was delayed. We would like to apologize for the inconvenience you have experienced.
Kindly note that the encashment has been processed, it will be paid in to your bank account within 24 to 48 hours then your will be cancelled.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply16 Oct 2024, 15:49
Official
Dear Dorcas R,
Thank you for giving us the opportunity to assist with your complaint.
We confirm that we made contact with you to explain the reason why the encashment was delayed. We would like to apologize for the inconvenience you have experienced.
Kindly note that the encashment has been processed, it will be paid in to your bank account within 24 to 48 hours then your will be cancelled.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life