SM
Sharon M

1 reviews | Active since May 2015

06 Feb 2026, 16:40

I was told my claim ...

I was told my claim was put through but it wasn't

0
Replies (2)
Clientele Life
Clientele Life's reply06 Feb 2026, 20:17
Official
Dear Sharon,
                                                                       We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct. 
Clientele Life
Clientele Life's reply10 Feb 2026, 08:52
Official
 Dear Sharon,   We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

This is to confirm that on the 9th of February 2026 , an encashment was paid into the bank account number have on record. 

Furthermore , kindly note that the delay in paying your encashment was due to a backlog . 

Should you wish to contact us again , please do not hesitate to do so. 

Kind regards, Vusumuzi Dlamini Client Services IFA/SS