RN
Reabi N
1 reviews | Active since Jul 2022
30 Jul 2022, 11:41
I was ****med by a Clientele sales person (Dineo)
A week ago I was approached by one of your sales people (Dineo), dressed in Clientele uniform, who ******* me into signing up for the Clientele Funeral policy and Perks plan. She said she only needed my details to check if I qualify, and that I would receive free vouchers for helping her, but I just checked the app and it says I have 2 active policies, both of which will commence tomorrow. I wish to have them both cancelled as I am a student who cannot afford any of your policies. Please get back to me as soon as possible, I am scared.
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Replies (2)0
Replies (2)Clientele Life's replyOfficial
01 Aug 2022, 12:05Dear Reabi N
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Aug 2022, 12:05
Official
Dear Reabi N
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Aug 2022, 13:32Dear Reabi N
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Clientele Life's reply02 Aug 2022, 13:32
Official
Dear Reabi N
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
