I was not helped with my concerns after I had stated what the problem was

Item: Clientele Life
Rating: 1
Author: Pabala P

I was not helped with my concerns after I had stated what the problem was. I spoke to a consultant and they completely overlooked what I was complaining about and needed assitance on.

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

01 Nov 2024, 13:59

Dear Pabala,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Judith Mboweni
Service Support Specialist
Clientele Life

Clientele Life's reply01 Nov 2024, 13:59

Official

Dear Pabala,

Judith Mboweni
Service Support Specialist
Clientele Life

Clientele Life's replyOfficial

06 Nov 2024, 08:36

Dear Pabala P,

We confirm that we made contact with you on 1 November 2024 to provide feedback regarding the concerns raised.

I hereby confirm that clarity was provided and feedback was also given regarding your initial query.

We sincerely apologise for any inconvenience that this may have caused you.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,

Maria Mokhuabane
Service Support Specialist
Clientele Life

Clientele Life's reply06 Nov 2024, 08:36