YB
Yes B

1 reviews | Active since Dec 2024

03 Dec 2024, 19:11

I was in Nkomo Village in September the 25 th,after doing my shopping ,one of the consults approach me ,we had a chat ,in the middle of our chat I told the gentleman that if he tells all his customers the truth ,he is going to get more customers that sign

I was in Nkomo Village in September the 25 th,after doing my shopping ,one of the consults approach me ,we had a chat ,in the middle of our chat I told the gentleman that if he tells all his customers the truth ,he is going to get more customers that signed in but he **** to me. *I never signed to any of the policy as he told me he just wants to check how much will it costs me if I sign the deal. *I never gave them authority to Deduct on my account *I also told him that I need to sit down and see if I have open the policy how much will it cost me to add my brother. *Now I have a policy that I didn't sign for, even my brother is covered, I just need them to reverse my back into my account as I didn't give them an authorization to do a debit order Not a happy client 😡😡😡😡😡😡😡😡😡😡😡😡

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Replies (2)
Clientele Life
Clientele Life's reply04 Dec 2024, 08:28
Official
Dear  Yes, P,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life
Clientele Life's reply10 Dec 2024, 10:02
Official
Dear Yes, publish

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. 
 
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. 

Should you require further assistance please feel free to contact us. 

Regards 
Market Conduct