TM
Tshiamo M
1 reviews | Active since Apr 2025
05 May 2025, 20:44
I was approached at a mall to sign up for the clientele free trail in order to receive rewards
I was approached at a mall to sign up for the clientele free trail in order to receive rewards . I was then given specific instruction on how to end the free trial once I've used my rewards, and I followed those instructions before my 30 day free trial was up. I was then still charged and have continued to be charged every month since February.
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Replies (2)
Clientele Life's replyOfficial
06 May 2025, 07:43Dear Tshiamo M,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply06 May 2025, 07:43
Official
Dear Tshiamo M,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
27 May 2025, 11:22Dear Tshiamo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you.
We certify that on May 6, 2025, the Perks Plan was cancelled. The last time a Clientele attempted to deduct money was on April 30, and on the 10th May you bank confirmed that the attempt was unsuccessful. We have not raised a debit order to your bank since the 30th April.
We certify that on May 6, 2025, the Perks Plan was cancelled. The last time a Clientele attempted to deduct money was on April 30, and on the 10th May you bank confirmed that the attempt was unsuccessful. We have not raised a debit order to your bank since the 30th April.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,
Market Conduct
Clientele Life's reply27 May 2025, 11:22
Official
Dear Tshiamo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you.
We certify that on May 6, 2025, the Perks Plan was cancelled. The last time a Clientele attempted to deduct money was on April 30, and on the 10th May you bank confirmed that the attempt was unsuccessful. We have not raised a debit order to your bank since the 30th April.
We certify that on May 6, 2025, the Perks Plan was cancelled. The last time a Clientele attempted to deduct money was on April 30, and on the 10th May you bank confirmed that the attempt was unsuccessful. We have not raised a debit order to your bank since the 30th April.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,
Market Conduct