ZK
Zenzele K
1 reviews | Active since Nov 2020
03 Nov 2020, 11:33
I want to cancel my policy with clientele.
I met a broker from clientele life, she explained to me some clientele rewards and she took my details. She tells me after that I'll have to pay R65, 20 minutes later I received a text from clientele stating that I have a funeral policy with them and that I'll have to pay R203. I tried calling, texting and e-mailing them, that I want them to refund me and cancel my policy, but they don't want to. Can you please help me and get them to cancel my policy and refund me.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Nov 2020, 13:47Dear Zenzele K
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Nov 2020, 13:47
Official
Dear Zenzele K
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
ZK
Zenzele K's updateReviewer Update
03 Nov 2020, 15:24Thank you, can you please cancel whatever policy I have, I just received a reference no. CER612006.
ZK
Zenzele K's update03 Nov 2020, 15:24
Reviewer Update
Thank you, can you please cancel whatever policy I have, I just received a reference no. CER612006.
ZK
Zenzele K's updateReviewer Update
03 Nov 2020, 15:25I want my refund of R203.00 too
ZK
Zenzele K's update03 Nov 2020, 15:25
Reviewer Update
I want my refund of R203.00 too
Clientele Life's replyOfficial
04 Nov 2020, 14:49 Dear Zenzele K
By now you have been contacted by our Compliance Investigator (Skhumbuzo Mbele). Who has explained the channel in which the policy was sold.
We have further assisted with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our Compliance Investigator (Skhumbuzo Mbele). Who has explained the channel in which the policy was sold.
We have further assisted with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team
Clientele Life's reply04 Nov 2020, 14:49
Official
Dear Zenzele K
By now you have been contacted by our Compliance Investigator (Skhumbuzo Mbele). Who has explained the channel in which the policy was sold.
We have further assisted with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our Compliance Investigator (Skhumbuzo Mbele). Who has explained the channel in which the policy was sold.
We have further assisted with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Market Conduct Team