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Simphiwe N

1 reviews | Active since Aug 2021

20 Aug 2021, 03:00

I WANT TO CANCEL IFA and the Policy with Clientele

I am angry at CLIENTELE AND I AM FED UP. I want my money back and also I want to cancel this ****** IFA thing and the stupid policy. You know they don't even ask if the person they are signing up is a student or what? We are students, where do you think we get money from? Huh? And also, I have been looking at your reviews, Clientele is really testing us by answering the same old way, "it has passed to appropriate investigation platform." Hey, sifuna imali yethu and we want these stupid policies cancelled. I have wrote emails but no answer. I have had it. Nx

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Replies (3)
Clientele Life
Clientele Life's reply20 Aug 2021, 09:09
Official
Dear   Simphiwe N,

We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
 
Clientele Life
Clientele Life's reply20 Aug 2021, 12:43
Official
Dear  Simphiwe N, 
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your  IFA Ultimate Foundation Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela 
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply26 Aug 2021, 08:38
Official
Dear  Simphiwe N, 
  
We confirm that we made contact with you to provide feedback regarding the concerns raised. 
 
As per our telephonic discussion, we have explained our cancellation and refunds process.  Kindly note that the policy was cancelled and the refund was paid on the 23rd August.  We would like to apologise for any inconvenience you may have experienced.
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Lindiwe Mabizela 
Service Recovery Specialist 
Clientele Life