1 reviews | Active since Dec 2021
I want that money
Got a call to open a life policy in September I told the lady to give. Me their number I'll call when I'm ready she said we can register and then only start debiting after I give a go ahead,and she will sent contact number via SMS after that call and didn't. Same month got notification that the debit order was unsuccessful
Then next month they took it is reversed it and stop the debit order with Capitec Bank Last month I got another notification of an unsuccessful debiting,now this month they took it and I can't reverse even the bank can't and when I do the call me back they say it does not reflect and they can't help I must call they gave me the number
I did call still they say it lapsed but the system. Debited and they don't refund I'm taking this matter to the media
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Thandeka Khiba) has been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards,
Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Thandeka Khiba) has been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards,
Market Conduct