I want my refund and policy cancelled

Item: Clientele Life
Rating: 1
Author: Tholiwe T

Wrong adverti*****t by a consultant,they took my last money

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

27 Jun 2025, 09:07

Dear Tholiwe T,

We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply27 Jun 2025, 09:07

Official

Dear Tholiwe T,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's replyOfficial

08 Jul 2025, 11:55

Dear Tholiwe T,

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Skhumbuzo Mbele.

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.

Regards,

Market Conduct

Clientele Life's reply08 Jul 2025, 11:55

Official

Dear Tholiwe T,

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Skhumbuzo Mbele.

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.

Regards,

Market Conduct