MK
Maretah K
1 reviews | Active since Jul 2024
17 Jul 2024, 14:50
I want my refund
One of clietele consultant told me that i will get my refund on the 16th of july 2024 but now they are changing their story.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
17 Jul 2024, 15:55Dear Maretah K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply17 Jul 2024, 15:55
Official
Dear Maretah K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
18 Jul 2024, 11:41Dear Maretah K,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled on the 02/07/2024 and the refund will be processed within 24-48 working hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply18 Jul 2024, 11:41
Official
Dear Maretah K,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled on the 02/07/2024 and the refund will be processed within 24-48 working hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
MK
Maretah K's updateReviewer Update
19 Jul 2024, 19:41I received all my money yesterday from clientele and I am satisfied with how they handled my complaint.
MK
Maretah K's update19 Jul 2024, 19:41
Reviewer Update
I received all my money yesterday from clientele and I am satisfied with how they handled my complaint.
Clientele Life's replyOfficial
22 Jul 2024, 12:29Dear Maretah K,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply22 Jul 2024, 12:29
Official
Dear Maretah K,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life