SM
Siboniso M
1 reviews | Active since Dec 2021
01 Sept 2022, 00:14
I want my money back please
I was tricky by salesperson from clientele. He said he want to see if I qualify for clientele life cover than he will send me sms if I'm interested than join the insurance.. after two days I received sms informing me that there will deduction on my account debit order I try to call you but I didn't get help..and I want my money back R354.. I'm not working I'm only a student.
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Replies (2)
Clientele Life's replyOfficial
01 Sept 2022, 10:51Dear Siboniso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply01 Sept 2022, 10:51
Official
Dear Siboniso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
09 Sept 2022, 16:50Dear Siboniso M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2022, 16:50
Official
Dear Siboniso M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct