Hellopeter
Share Your Experience
AT
Annah T

1 reviews | Active since May 2012

21 Feb 2024, 10:32

I want my money back!

I cancelled a policy within cool of period of 7 days but they still debited my account and won't refund me. Every time I call I'm told someone will call me but no one ever does. I'm very disappointed in how they handled my matter!

0
Replies (3)
Clientele Life
Clientele Life's reply21 Feb 2024, 15:50
Official
Dear Annah,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation.
             
Yours sincerely,
    
Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
AT
Annah T's update23 Feb 2024, 10:45
Reviewer Update
You guys are real ****mers... I wouldn't recommend anyone to use your services
Clientele Life
Clientele Life's reply23 Feb 2024, 13:36
Official
Dear Annah,

Thank you for raising your concerns and allowing us to resolve them. 
 
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. 
 
We have since communicated that your policy has now been cancelled as promised and the cancellation process was explained accordingly.  

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
Yours sincerely, 
 
Judith Mboweni 
Service Support Specialist 
Clientele Life