I want my money back

Item: Clientele Life
Rating: 1
Author: Shaunett V

They are people from the malls asking us to rate them then take our numbers after they take our money on our app 😭💔 my last money which I have to buy pampers tomorrow

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

24 Jan 2025, 09:41

Dear Shaunett V,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Judith Mboweni
Service Support Specialist
Clientele Life

Clientele Life's reply24 Jan 2025, 09:41

Official

Dear Shaunett V,

Clientele Life's replyOfficial

24 Jan 2025, 11:13

Dear Shaunett V,

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.

Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.

We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.

Regards

Market Conduct

Clientele Life's reply24 Jan 2025, 11:13

Official

Dear Shaunett V,

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.

We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.

Regards

Market Conduct