GS
Getrude S
1 reviews | Active since Jul 2022
13 Jul 2022, 14:32
I want my money back and very unhappy
I received a call on the 30th May from clientele consultant who was selling funeral policy which will coat me R314 and need to locate 13 ppl on it . Then ask questions regarding the policy therefore we agreed that as soon as I get the 13ppl will info and was told that I will get the documents that I will fill so to activate my policy ,he then told me that I will be debited on the last day of the month of July, was very shocked and annoyed that clientele debited my account on the 5th of July... therefore I'm aggravated and ****ed about their service ,I called to enquire about the account, was sent from.pillar to post ... I want my money back in account and don't want that stupid funeral policy , or I will press charges against the department ... *** ... I want my money back into my account... not happy at all
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Replies (3)
Clientele Life's replyOfficial
13 Jul 2022, 14:53Dear Getrude S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Jul 2022, 14:53
Official
Dear Getrude S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
GS
Getrude S's updateReviewer Update
13 Jul 2022, 16:28Its gets even worse they sent an agent who goes by the name of Randzu Nan***i to call and only apologise and doesn't wanna refund or reverse my money ,she just said to me.they apologies by debiting my account on the date they not suppose to of which the agreed date is the 31st of July... she even state it on the recording that they suppose to debut on that last day of the month .. she then said she wont refund but can cancel the policy but wont refund me ... I still say that I will sue clientele cos what they doing is ***** and they are filthy ****** who take people's money and don't want to refund us as customers... I still want my money back ... she doesn't say jerk but busy saying they apologise and will cancel the policy, but cant refund my money that is bull crab ... I want my money or will go to the media regarding this matter
GS
Getrude S's update13 Jul 2022, 16:28
Reviewer Update
Its gets even worse they sent an agent who goes by the name of Randzu Nan***i to call and only apologise and doesn't wanna refund or reverse my money ,she just said to me.they apologies by debiting my account on the date they not suppose to of which the agreed date is the 31st of July... she even state it on the recording that they suppose to debut on that last day of the month .. she then said she wont refund but can cancel the policy but wont refund me ... I still say that I will sue clientele cos what they doing is ***** and they are filthy ****** who take people's money and don't want to refund us as customers... I still want my money back ... she doesn't say jerk but busy saying they apologise and will cancel the policy, but cant refund my money that is bull crab ... I want my money or will go to the media regarding this matter
Clientele Life's replyOfficial
14 Jul 2022, 16:38Dear Getrude S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Unfortunately, you were not satisfied with the findings.
Unfortunately, you were not satisfied with the findings.
Please escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your mobile number.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply14 Jul 2022, 16:38
Official
Dear Getrude S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Unfortunately, you were not satisfied with the findings.
Unfortunately, you were not satisfied with the findings.
Please escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your mobile number.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct