DM
Didintle M
1 reviews | Active since Mar 2025
06 Mar 2025, 08:12
I want my money back and debit order cancelled
My money got deducted this morning without my approval.I did not agree taking a funeral cover with clientele .. I want my money back!!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
06 Mar 2025, 08:46Dear Didintle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Mar 2025, 08:46
Official
Dear Didintle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
DM
Didintle M's updateReviewer Update
06 Mar 2025, 10:58I received call and I'am a bit calm as I now know what really went down...
All thanks to Johanna
All thanks to Johanna
DM
Didintle M's update06 Mar 2025, 10:58
Reviewer Update
I received call and I'am a bit calm as I now know what really went down...
All thanks to Johanna
All thanks to Johanna
Clientele Life's replyOfficial
06 Mar 2025, 14:54Dear Didintle M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Mar 2025, 14:54
Official
Dear Didintle M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
20 Mar 2025, 15:30Dear Didintle M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,
Market Conduct
Clientele Life's reply20 Mar 2025, 15:30
Official
Dear Didintle M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,
Market Conduct