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Amanda D

1 reviews | Active since Feb 2021

27 Aug 2022, 16:01

I want my money back !

I am Lindiwe Zuma. I am being ****med by clientel life. I was approached by people who said they work for IFB they offered me a job where by I have to recruits people in order for me to earn money they then asked for my details I gave it to then thinking that I am getting a job. After some time I got an message stating that I have joined clientel life insurance that shocked me because I never joined any clientele life insurance. After that R485 was taken out of my account without my concern

I then tried to call clientele life service the Zulu speaking guy was very mean to me because I asked for my ID number after that dropped the call. I tried calling again it was the different person he also dropped the call after I have given him my ID number he said he can hear me and drop the call. And this I further confusing as to why the created an insurance on my behalf that why I say they are ********

I want clientele life to cancel that insurance they did without me knowing and bring back my R485 I need that money back as soon as possible.

I also had that clientele life people pretend to cancel the insurance but still continue to take the money out of the account which is not fair I want my money back please that a lot of money R485

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Replies (2)
Clientele Life
Clientele Life's reply27 Aug 2022, 16:10
Official
Dear Amanda D,

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life  
Clientele Life
Clientele Life's reply29 Aug 2022, 15:43
Official
Dear Amanda D,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. 

You request to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards,
Market Conduct