PP
Prominent P
1 reviews | Active since Apr 2021
24 Apr 2021, 00:02
I want my money back
Clientele just deducted R204 from my nsfas food allowance and I never approved any policy from clientele, now I can't buy necessary things for school and food... and I can't even dispute clientele into reversing my money.
Email is ***
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Apr 2021, 10:02 Dear Prominent M
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Apr 2021, 10:02
Official
Dear Prominent M
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Apr 2021, 11:59Dear Prominent M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
It was found that you provide your banking details to our consultant and permission was obtained, however, we will refund the premium as it is still within the cooling off period. You confirmed that you are satisfied with the feedback.
Should you require further assistance please feel free to contact us again.
Kind Regards,
Market Conduct
Clientele Life's reply28 Apr 2021, 11:59
Official
Dear Prominent M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
It was found that you provide your banking details to our consultant and permission was obtained, however, we will refund the premium as it is still within the cooling off period. You confirmed that you are satisfied with the feedback.
Should you require further assistance please feel free to contact us again.
Kind Regards,
Market Conduct