ZZ
Zanele Z
1 reviews | Active since Sept 2021
12 Jul 2022, 11:32
I want my money back
I meet one of the consultant at the mall they explain the policy, I gave them details and banking details and and did couple of voice recording that I understand the terms and condition that I’m entering into an agreement. I then receive a call from them to confirm everything but I then rejected the funeral cover realising that it’s has the same benefits with my current. They debit my amount and they don’t want to repay the amount
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Replies (2)
Clientele Life's replyOfficial
12 Jul 2022, 15:34Dear Zanele Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply12 Jul 2022, 15:34
Official
Dear Zanele Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Jul 2022, 10:45Dear Zanele Z
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
We acknowledge your concerns and confirm that we have investigated the matter our investigator Skhumbuzo Mbele has provided you with feedback.
Unfortunately, you were not satisfied with the findings.
Please escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Kind regards,
Market Conduct
Clientele Life's reply14 Jul 2022, 10:45
Official
Dear Zanele Z
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
We acknowledge your concerns and confirm that we have investigated the matter our investigator Skhumbuzo Mbele has provided you with feedback.
Unfortunately, you were not satisfied with the findings.
Please escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Kind regards,
Market Conduct