TL
Toni L
1 reviews | Active since Aug 2026
28 Aug 2026, 08:35
I want my money back
I had a conversation with an advisor and I was asked for my banking details for the quotation I never thought anyrhing about it but when I got the quote I wasn’t really happy so I decided To not take it. I was then charged and I rejected the mandate I was charged again and money has been continuously coming out of my account !
I need this fixed ! And for my money given back !!!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Aug 2026, 10:02Dear Toni L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply28 Aug 2026, 10:02
Official
Dear Toni L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
TL
Toni L's updateReviewer Update
28 Aug 2026, 16:26I was assisted by Beauty Philips a very helpful young lady !! Thank you so much
TL
Toni L's update28 Aug 2026, 16:26
Reviewer Update
I was assisted by Beauty Philips a very helpful young lady !! Thank you so much
Clientele Life's replyOfficial
09 Sept 2026, 11:27Dear Toni L,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2026, 11:27
Official
Dear Toni L,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the product was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct