YL
Yekelwa L
1 reviews | Active since Jul 2016
28 Mar 2023, 05:16
I WANT MY MONEY ASAP
I want my money clientele, you deducted R300 from my UIF In my app it shows that it's for investment and unfortunately I have never contact clientele for any policy. I WANT MY MONEY ASAP. I don't even like Clientele for me to take their policy.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Mar 2023, 12:05Dear Yekelwa L
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply28 Mar 2023, 12:05
Official
Dear Yekelwa L
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's replyOfficial
28 Mar 2023, 13:42Dear Yekelwa L,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the inconvenience that this may have caused you. Kindly note that, as per our telephonic discussion, we have explained our refunds process and confirmed the expected time for the refund to be paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply28 Mar 2023, 13:42
Official
Dear Yekelwa L,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the inconvenience that this may have caused you. Kindly note that, as per our telephonic discussion, we have explained our refunds process and confirmed the expected time for the refund to be paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life
YL
Yekelwa L's updateReviewer Update
04 Apr 2023, 21:29Clientele has refunded my money, thank you.
YL
Yekelwa L's update04 Apr 2023, 21:29
Reviewer Update
Clientele has refunded my money, thank you.