SP
Sharon P
1 reviews | Active since May 2025
28 May 2025, 12:57
I WANT MY MONEY
So today I woke up to two debit orders that were not authorised by me. When I tried to dispute the debit I couldn't do so. I checked my mandates and found I have two mandates from clintele that I did not authorise, I didn't even know I have a policy with Clintele. I called you guys today asking for a refund of my money and cancellation of those policies and I was told the debit order would be resolved by my bank and you guys cancelled my policy. I just came back from my bank and it's said that they cannot help me with the debit order. I WANT MY MONEY because this is absolute *****. You guys cannot just take money from people and expect to get away with it. I WANT MY MONEY!!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
28 May 2025, 14:31Dear Sharon P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 May 2025, 14:31
Official
Dear Sharon P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
SP
Sharon P's updateReviewer Update
28 May 2025, 15:11I hope this gets resolved immediately because it's day light *******
SP
Sharon P's update28 May 2025, 15:11
Reviewer Update
I hope this gets resolved immediately because it's day light *******
Clientele Life's replyOfficial
14 Jun 2025, 11:47Dear Sharon P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply14 Jun 2025, 11:47
Official
Dear Sharon P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
SP
Sharon P's updateReviewer Update
18 Jun 2025, 19:13I guess but I still didn't get my money back!!
SP
Sharon P's update18 Jun 2025, 19:13
Reviewer Update
I guess but I still didn't get my money back!!