MT
Mmakhotso T
1 reviews | Active since Jun 2025
03 Jun 2025, 14:31
I WANT MY MONEY!!!
I had a clientele app and was told I could cancel my policy on it of which I did, end of May to my surprise clientele debited for the same policy I canceled. You can't even dispute the debited money on your app and in the bank. Emailing them is a waste of time cause they don't respond. I'm so angry and want my money back.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
03 Jun 2025, 16:04Dear Mmakhotso T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply03 Jun 2025, 16:04
Official
Dear Mmakhotso T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
MT
Mmakhotso T's updateReviewer Update
03 Jun 2025, 16:34When should I expect feedback?
MT
Mmakhotso T's update03 Jun 2025, 16:34
Reviewer Update
When should I expect feedback?
Clientele Life's replyOfficial
04 Jun 2025, 10:42Dear Mmakhotso T,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced.
As per our telephonic discussion with you, we have assisted with the cancellation of your Funeral Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply04 Jun 2025, 10:42
Official
Dear Mmakhotso T,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced.
As per our telephonic discussion with you, we have assisted with the cancellation of your Funeral Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life