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Zanele P

1 reviews | Active since Feb 2025

28 Feb 2025, 09:24

I wanna cancel the debit order and desput my money

im zanele priscila *** my phone numbers are *** I just found out that i have a debit order that i haven't approve just because i talk with one of the agents .i didn't approve it but they withdraw my money so i want my money back

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Replies (4)
Clientele Life
Clientele Life's reply28 Feb 2025, 11:24
Official
Dear Zanele P,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
ZP
Zanele P's update28 Feb 2025, 13:32
Reviewer Update
I finally got helped the debit order had been canceled i apreate im now waiting for my refund
Clientele Life
Clientele Life's reply07 Mar 2025, 14:04
Official
Dear Zanele P, 

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. 
 
As per our telephonic discussion with Beauty Phillips, we confirmed that the policy which was still within a Cooling- off period and it has been cancelled, the refund process was explained to you by our Client Services department. 
 
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. 
 
Regards, 
 
Market Conduct 
ZP
Zanele P's update12 Mar 2025, 13:58
Reviewer Update
I just wonder if my complain has been heard, coz till today I haven't got my money back... That sad because we all have plans for our money