NS
Nomsa S
1 reviews | Active since Jul 2011
04 Jun 2025, 15:40
I sent an email on 26 May 2025 with a request and included supporting documents
I sent an email on 26 May 2025 with a request and included supporting documents. I did not get a response. I sent 2 more emails and did not get a response. I decided to send a WhatsApp hoping to get a fast response. The 1st consultant Gugu dumped my chat saying the query has expired. I had to log another query. The 2nd consultant was Chuene, who also sent me an sms to resend my ID Copy which I had already sent. After 13min, that's when she came back to say my query has been resolved on WhatsApp. Now I have to wait 8 working days from the 3rd of June, when in fact I logged my query on the 26th of May 2025. They're just playing delayed tactics. The customer service is very poor. Now I have to wait because someone didn't do their job. It's not fair to me as a client.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
04 Jun 2025, 16:05Dear Nomsa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Jun 2025, 16:05
Official
Dear Nomsa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Jun 2025, 15:33Dear Nomsa S,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply05 Jun 2025, 15:33
Official
Dear Nomsa S,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Jun 2025, 12:31Dear Nomsa S,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success.
Kindly note your request has been processed and finalized. We can assure you that this is not the level of service we aim to provide and apologise for the delay caused in processing your request.
We, however, do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance, please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success.
Kindly note your request has been processed and finalized. We can assure you that this is not the level of service we aim to provide and apologise for the delay caused in processing your request.
We, however, do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance, please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply06 Jun 2025, 12:31
Official
Dear Nomsa S,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success.
Kindly note your request has been processed and finalized. We can assure you that this is not the level of service we aim to provide and apologise for the delay caused in processing your request.
We, however, do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance, please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, to no success.
Kindly note your request has been processed and finalized. We can assure you that this is not the level of service we aim to provide and apologise for the delay caused in processing your request.
We, however, do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance, please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life