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Ndiphiwe N
1 reviews | Active since Aug 2026
27 Aug 2026, 09:15
"I sent a cancellation email to Clientèle for my Royalty policy
"I sent a cancellation email to Clientèle for my Royalty policy. They promised a call back which never happened. Instead, they processed an unauthorized debit order from my Capitec account this morning. I want this policy canceled immediately and a full refund of this morning's premium."
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Replies (2)
Clientele Life's replyOfficial
27 Aug 2026, 10:46Dear Ndiphiwe N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply27 Aug 2026, 10:46
Official
Dear Ndiphiwe N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has beeen escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
08 Sept 2026, 09:18Dear Ndiphiwe N
Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Kindly forward us the contact details used to contact our Offices for further investigation, as discussed, and follow the escalation process sen to your email should you remain dissatisfied with the feedback provided.
We trust that you find the above in order that your query has been resolved. However, should you wish to contact us again, please do not hesitate to do so.
Yours sincerely,
Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Kindly forward us the contact details used to contact our Offices for further investigation, as discussed, and follow the escalation process sen to your email should you remain dissatisfied with the feedback provided.
We trust that you find the above in order that your query has been resolved. However, should you wish to contact us again, please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply08 Sept 2026, 09:18
Official
Dear Ndiphiwe N
Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Kindly forward us the contact details used to contact our Offices for further investigation, as discussed, and follow the escalation process sen to your email should you remain dissatisfied with the feedback provided.
We trust that you find the above in order that your query has been resolved. However, should you wish to contact us again, please do not hesitate to do so.
Yours sincerely,
Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.
Kindly forward us the contact details used to contact our Offices for further investigation, as discussed, and follow the escalation process sen to your email should you remain dissatisfied with the feedback provided.
We trust that you find the above in order that your query has been resolved. However, should you wish to contact us again, please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life