TB
Thokozani B
1 reviews | Active since Mar 2014
28 Jul 2021, 19:39
I received the messa...
I received the message from clientele where they gave me option of whether I want to surrender the policy or let use existing balance on my policy to continue deducting, I opted to surrender the policy but they have never responded to me either way.
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Replies (2)
Clientele Life's replyOfficial
29 Jul 2021, 10:18Dear Thokozani B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Jul 2021, 10:18
Official
Dear Thokozani B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Jul 2021, 15:18 Dear Thokozani B, At the outset, I would like to apologize for the inconvenience caused by this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and the cause of the delay. Furthermore, I have confirmed the outstanding documents in order to process your Encashment and also provided you with a turnaround for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Vusumuzi Dlamini Clientele Life
Vusumuzi Dlamini Clientele Life
Clientele Life's reply29 Jul 2021, 15:18
Official
Dear Thokozani B, At the outset, I would like to apologize for the inconvenience caused by this matter. As per our discussion, the necessary feedback has been provided regarding the encashment process and the cause of the delay. Furthermore, I have confirmed the outstanding documents in order to process your Encashment and also provided you with a turnaround for funds to reflect into your account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Vusumuzi Dlamini Clientele Life
Vusumuzi Dlamini Clientele Life