RM
Refilwe M
1 reviews | Active since Jul 2023
02 Jul 2023, 07:53
I paid R540 for false advertising.
The sales guy at Protea Glen mall told me that they are giving grocery discounts on selected items at selected stores for capitec acc holders and asked for my details and account details. Then suddenly they are debiting R270 from my acc. I emailed the customer service with regards to this false advertising and got a call only explaining to me that I was actually taking up a policy with them and not discounts. And that lady told me I can only cancel the policy or continue with it but I am not getting my money back. Clientele please give me my R540 back. And deal with your sales people at the malls to stop ****ming people.
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Replies (3)
Clientele Life's replyOfficial
03 Jul 2023, 14:09Dear Refilwe M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Jul 2023, 14:09
Official
Dear Refilwe M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Jul 2023, 16:05Dear Refilwe M
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Clientele Life's reply04 Jul 2023, 16:05
Official
Dear Refilwe M
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Clientele Life's replyOfficial
07 Jul 2023, 12:21Dear Refilwe M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. As telephonically discussed, we require the email confirming your cancellation request to investigate your matter further. Regrettably, we are unable to proceed with the investigation until the requested information has been received. Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
Clientele Life's reply07 Jul 2023, 12:21
Official
Dear Refilwe M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. As telephonically discussed, we require the email confirming your cancellation request to investigate your matter further. Regrettably, we are unable to proceed with the investigation until the requested information has been received. Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct