A
Asanda

1 reviews | Active since May 2025

02 May 2025, 18:38

I paid for a policy ...

I paid for a policy that did work for me and I got call backs promising money back until today nothing and I received another call today and I was promised a call back but no didn't get it

0
Replies (2)
Clientele Life
Clientele Life's reply03 May 2025, 07:55
Official
Dear Asanda A,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
        
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
                  
Yours sincerely,  
  Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply07 May 2025, 13:59
Official
Dear Asanda A,

We confirm that we made contact with you to provide feedback regarding the concerns raised.

Please be advised that, per your request, your Clientele Perks Plan will stay inactive. You might get a call because when I called, our Reinstatements team had already received a request for a callback. 

Kindly note that you have the right to refuse the reinstatement of the policy if they call, and it won't be done without your consent.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life