1 reviews | Active since May 2018
I need them to pay me back all my premiums from the joined because I was told there was cash back now everything has changed there's no cash back.. From the time I joined I've never claimed any money or been to hospital
Hi my name is Sandra griffits I joined in 2015 it's hospital plus plan well I was told after 5 years I will receive cash back if I have not claimed so because I was so excited about cash back I joined and also because I have a daughter that I would want to take to school one-day with that money.. Recently I phoned to check if my profile was still active together with my cash back which I'm supposed to be getting next year I was told that there is no cash back so now I'm requesting my money back because they used me and my money.. And after that I want to cancel my policy with clientele I want all my premiums back from 2015 to 2018 they have all my details including my banking details thank you
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm that we made contact with you on 24th and 25th July 2018, to discuss the concerns raised.
As per our telephonic discussion, we confirmed that there was an oversight from our services consultant and that it was confirmed that you policy had a cash back benefit when you contacted our offices on 06 April 2017. Corrective measures will be taken internally.
You were since provided with feedback regarding the same from when the policy commenced and you have confirmed that you are not satisfied with the outcome. We further explained the escalation process to you.
We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Judith Mboweni
Service Recovery Specialist
Client Services – Service Support
We confirm that we made contact with you on 24th and 25th July 2018, to discuss the concerns raised.
As per our telephonic discussion, we confirmed that there was an oversight from our services consultant and that it was confirmed that you policy had a cash back benefit when you contacted our offices on 06 April 2017. Corrective measures will be taken internally.
You were since provided with feedback regarding the same from when the policy commenced and you have confirmed that you are not satisfied with the outcome. We further explained the escalation process to you.
We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Judith Mboweni
Service Recovery Specialist
Client Services – Service Support