YB
Yolisa B
1 reviews | Active since Jan 2019
18 Mar 2025, 07:35
I need my refund!
A consultant quoted me for a funeral cover and advised I will only be debited from the 25th of March, two days after our call I get debited that was the 27th of February. I call Clientele and ask for a refund, and was told will be refunded after 72 hours, 4 days later I call them and I get stories and I decided to cancel the cover and I was told I will be refunded 10 days later, still no refund. They took my hard earned money, after they pushed me so hard into giving out my banking details. Clientele is bad news shame
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Replies (2)
Clientele Life's replyOfficial
18 Mar 2025, 08:26Dear Yolisa B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply18 Mar 2025, 08:26
Official
Dear Yolisa B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
20 Mar 2025, 15:24Dear Yolisa B,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund is now paid and should reflect into your bank account within 24 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund is now paid and should reflect into your bank account within 24 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life
Clientele Life's reply20 Mar 2025, 15:24
Official
Dear Yolisa B,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund is now paid and should reflect into your bank account within 24 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience and the delay you have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund is now paid and should reflect into your bank account within 24 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist
Clientele Life