I need my money back, please cancel my policy

Dissatisfied with Clientel Services, On 19th March 2024 at 10:02 I called Clientel to Cancel my Wealth plan policy as I was nolonger happy with their service and the lasted 8 Minutes. The lady that was assisting with the cancelation they were still going to debit me for the month of March even when the Debit Date was atleast a week away and assured the cancelation. I was hoping I could use that money to assist my family as we had just lost my Grandmother.

Today when I logged onto the Clientel's lame app I see that the Wealth plan policy is still ACTIVE while I expectin to see only my Legal policy only (of which I am considering to cancel also especially if this is not Fixed), I then made a services call (that took too long to get me to dail prompt I needed with all the advertising we see everywhere of which I'm like( I'm already a client here what's this Bs...).

Today 04 April 2024 at 11:08 AM when I finally got through to the lady I then gave her reason for my and took my information (a process that was less 4 minutes) and I got put on hold on which I my airtime got depleted for waiting to long 18 Minutes 26 seconds.

I now have a theory that they a program where they're told to do these things to avoid losing clients "the Irony of all this"