EL
Esona L
1 reviews | Active since Sept 2021
28 Sept 2021, 09:57
I need my money back Clientele!
A month ago I signed up for a funeral policy with Clientele life and they were due to debit R562 from my account on the 25th of September but I unfortunately lost my job so therefore I cannot afford to pay the monthly fees anymore. I asked them to cancel the policy a few days before the debit order and I recieved an email confirming that the policy was cancelled but what i dont understand now is why they took money from my account even though I cancelled the policy before that. I sent an email regarding this and getting my money back but they havent responded
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
28 Sept 2021, 10:44Dear Esona L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Sept 2021, 10:44
Official
Dear Esona L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
EL
Esona L's updateReviewer Update
29 Sept 2021, 13:07I would like to say thank you to Lindiwe Mabizela from Clientele who called me yesterday regarding my problem with Clientele, she was very nice, patient, informative and very helpful to me. She helped me understand everything and left me with no unanswered questions. I know most people in these call centres are usually rude but Lindiwe was a sweetheart and a gem. Thank you Lindiwe Mabizela
EL
Esona L's update29 Sept 2021, 13:07
Reviewer Update
I would like to say thank you to Lindiwe Mabizela from Clientele who called me yesterday regarding my problem with Clientele, she was very nice, patient, informative and very helpful to me. She helped me understand everything and left me with no unanswered questions. I know most people in these call centres are usually rude but Lindiwe was a sweetheart and a gem. Thank you Lindiwe Mabizela
Clientele Life's replyOfficial
05 Oct 2021, 07:42Dear Esona L,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Kindly note that the refund was paid in to your bank account on the 29th of September. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindiwe Mabizela and the management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Kindly note that the refund was paid in to your bank account on the 29th of September. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindiwe Mabizela and the management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Oct 2021, 07:42
Official
Dear Esona L,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Kindly note that the refund was paid in to your bank account on the 29th of September. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindiwe Mabizela and the management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Kindly note that the refund was paid in to your bank account on the 29th of September. We are glad that we could be of assistance.
We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindiwe Mabizela and the management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
05 Oct 2021, 08:19 Dear Esona L, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in paying the refund, we confirm that it was paid on the 29th September. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply05 Oct 2021, 08:19
Official
Dear Esona L, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in paying the refund, we confirm that it was paid on the 29th September. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life