LZ
Lungile Z
1 reviews | Active since Jun 2022
16 Jun 2022, 05:24
I need a refund and stop taking my money.
The consultant sold me a false cover I told them that I Don't want any policies on the 31 May they deducted my money I tried to reverse but it unreversable I went to the bank they told me they can't reverse then boom yesterday on 15 may they deducted again. Try calling with no luck. Please clientele life I want a refund for this 2 transaction I'm a single parent thle.
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Replies (2)
Clientele Life's replyOfficial
17 Jun 2022, 09:25Dear Lungile Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply17 Jun 2022, 09:25
Official
Dear Lungile Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Jun 2022, 14:49Dear Lungile Z, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been canceled and no further debit orders will be raised. Furthermore, we would like to apologize for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards, Siphesihle Rodolo Service Support Specialist
Clientele Life's reply17 Jun 2022, 14:49
Official
Dear Lungile Z, We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been canceled and no further debit orders will be raised. Furthermore, we would like to apologize for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards, Siphesihle Rodolo Service Support Specialist