I made a follow up on that urgent matter and it was reduced to 24hrs payment rather than 8 days as it was initially said

Dear Joseph,

We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.

We are happy to have been able to help.  We take pleasure in providing our customers with superior service. 

Your query has been escalated to the relevant department, and we will be in contact to assist. 

Yours sincerely,
Market Conduct
Clientele Life