MA
Minah A
1 reviews | Active since May 2026
21 May 2026, 14:17
I have the wealth policy and legal policy with clientele since 2008
I have the wealth policy and legal policy with clientele since 2008. And they did not get the money in my account for the legal policy and they terminated my policies without calling to found out what could be the issues,but what bothers me the most is that I have submitted the encashment forms with all requirements since 19 April and I kept on calling them to ask why am I not getting my money and they keep on saying I will receive my money within 48hours. Yesterday Augustin said he will call me today at 11am, but I didn't get any call. Clientèle is taking advantage of their customer and have to respect for anyone. All the do is false advertising
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Replies (2)
Clientele Life's replyOfficial
21 May 2026, 15:02Dear Minah A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply21 May 2026, 15:02
Official
Dear Minah A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
22 May 2026, 13:53Dear Miss Minah A ,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback has been provided on the 22nd of May and also confirmed the status of your withdrawal and gave you the turnaround time for funds to reflect in your bank account.
Furthermore , I have explained that from our system the account number provided was showing an error and the encashment requested couldn’t be processed timeously.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance
Clientele Life's reply22 May 2026, 13:53
Official
Dear Miss Minah A ,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our discussion, the necessary feedback has been provided on the 22nd of May and also confirmed the status of your withdrawal and gave you the turnaround time for funds to reflect in your bank account.
Furthermore , I have explained that from our system the account number provided was showing an error and the encashment requested couldn’t be processed timeously.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance