MA
MPHO A
1 reviews | Active since Jul 2019
31 Jul 2019, 00:54
I have signed up with clientele life before so it's debiting my school money I'm not working I'm a student how do I stop it
Hey I have never signed up with clientele life before So it's debiting my school money , I'm not working I'm a student how do I stop it because I need my money back
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Replies (2)
Clientele Life's replyOfficial
31 Jul 2019, 08:51Dear MPHO A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply31 Jul 2019, 08:51
Official
Dear MPHO A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
31 Jul 2019, 11:38Dear MPHO A
We confirm that we have investigated the contents of your complaint and Lebohang Mahlangu has been in contact with you to provide the necessary feedback.
Our records indicate that you signed an application form permitting to debit your account therefore a policy was activated in your name.
A solution moving forward has been discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust that your query has been resolved. Should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Department
Clientele Life's reply31 Jul 2019, 11:38
Official
Dear MPHO A
We confirm that we have investigated the contents of your complaint and Lebohang Mahlangu has been in contact with you to provide the necessary feedback.
Our records indicate that you signed an application form permitting to debit your account therefore a policy was activated in your name.
A solution moving forward has been discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust that your query has been resolved. Should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Department