CG
Charmaine G
1 reviews | Active since Apr 2021
12 May 2021, 09:47
I have sent numerous e-mails to this company to cancel my funeral policy and to reverse a payment made to them after I cancelled the policy on the 4th March to date the only response I get from them is an automated message to say they will get back to you
POOR
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
12 May 2021, 11:18Dear Charmaine G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply12 May 2021, 11:18
Official
Dear Charmaine G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
CG
Charmaine G's updateReviewer Update
12 May 2021, 13:06I would like to thank Hellopeter on their excellent services. I was contacted by Judith Mboweni who offered me excellent and professional service on my review.
Thank you
Thank you
CG
Charmaine G's update12 May 2021, 13:06
Reviewer Update
I would like to thank Hellopeter on their excellent services. I was contacted by Judith Mboweni who offered me excellent and professional service on my review.
Thank you
Thank you
Clientele Life's replyOfficial
14 May 2021, 09:36Dear Charmaine G
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
Clientele Life's reply14 May 2021, 09:36
Official
Dear Charmaine G
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life