Item: Clientele Life
Rating: 1
Author: nadia M

Clientele Life's replyOfficial

30 Nov 2017, 09:37

Thank you for raising your concerns with us.

The matter has been escalated to the relevant department for investigation and we will be in contact assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life's reply30 Nov 2017, 09:37

Official

Thank you for raising your concerns with us.

The matter has been escalated to the relevant department for investigation and we will be in contact assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

nM

nadia M's updateReviewer Update

30 Nov 2017, 09:50

hi there thanks for the great response this effecting my bank statement badly and i would like to know if clientel is gong to pay my charges for the reversal of my money this not on at all

nM

nadia M's update30 Nov 2017, 09:50

Reviewer Update

hi there thanks for the great response this effecting my bank statement badly and i would like to know if clientel is gong to pay my charges for the reversal of my money this not on at all

nM

nadia M's updateReviewer Update

30 Nov 2017, 11:43

Att: Mrs N Moodley 01/10/2017 10th Ave Tennor complex Unit Number 91 Beyers park Dear Mrs Moodley RE : letter of Cancellation Ref no: ********** 0 We would like to extend our sincere apology for the disappointment that you encountered and inconvenience It saddened us to see that you have cancelled your policy with Clientel, if ever you wish to re-instate your Policy once again with Clientel please do not Hesitate to contact us a friendly consultant will get back to Kind regards Client Services Did you know? Clientele Self Service is an easy way to access your policy details. All you need for registering your ID and mobile number. Hereby is my letter of cancellation i want to know who is going to pay my cost for running to the bank to sort my problem out because there incompetence am tired of dealing with the useless client tel

nM

nadia M's update30 Nov 2017, 11:43

Reviewer Update

Att: Mrs N Moodley 01/10/2017 10th Ave Tennor complex Unit Number 91 Beyers park Dear Mrs Moodley RE : letter of Cancellation Ref no: ********** 0 We would like to extend our sincere apology for the disappointment that you encountered and inconvenience It saddened us to see that you have cancelled your policy with Clientel, if ever you wish to re-instate your Policy once again with Clientel please do not Hesitate to contact us a friendly consultant will get back to Kind regards Client Services Did you know? Clientele Self Service is an easy way to access your policy details. All you need for registering your ID and mobile number. Hereby is my letter of cancellation i want to know who is going to pay my cost for running to the bank to sort my problem out because there incompetence am tired of dealing with the useless client tel

Clientele Life's replyOfficial

04 Dec 2017, 14:30

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that our Compliance Department has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.

At the outset we would like to apologise for any inconvenience this may have caused you. We trust you find this in order and that this matter has been resolved to your satisfaction.

Should you require any further assistance in this regard, please feel free to contact us again.

Kind regards,

Mahlatse Aphane
Team Leader: Compliance

Clientele Life's reply04 Dec 2017, 14:30