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Andiswa A

1 reviews | Active since Jun 2022

02 Jun 2022, 13:38

I have cancelled the policy over a telephonic conversation but I was surprised to see a debit order going off on my bank account

I have cancelled the policy over a telephonic conversation but I was surprised to see a debit order going off on my bank account. I was told that my policy has been cancelled successfully but still. I need assistance in cancelling this debi check as it is causing uncessary bank charges on my bank account.

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Replies (2)
Clientele Life
Clientele Life's reply02 Jun 2022, 16:33
Official
Dear  Andiswa B 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely

Shanitha Hanuman 
Service Support Supervisor
Clientele Life 
Clientele Life
Clientele Life's reply03 Jun 2022, 15:04
Official
Dear Andiswa B, 

We thank you for escalating your concerns and allowing us the opportunity to address your complaint. 

As per our telephonic discussion, we require a notice of 31 days to cancel the debit with the bank.  This information was provided when the policy was canceled and on the policy documents. 

Please note that a refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt. 

It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Lindiwe Mabizela 
Service Support Specialist 
Clientele Life